Frequently Asked Questions
Everything you need to know about your ONE/SIZE experience.
Where does ONE/SIZE ship?
We currently ship to all 50 U.S. states, Puerto Rico, and select international destinations. Shipping rates and delivery times vary by location.
What is your return policy?
We want you to love your purchase. If you are not satisfied, we accept returns of gently used products within 30 days of the delivery date.
Are ONE/SIZE products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Afterpay for interest-free installments.
How do I find my perfect shade?
You can use our online Shade Finder tool or contact our customer support team with a photo for a personalized color match recommendation.